العربيةTerms of use — Providers
1. Independence
I confirm that I am an independent, licensed provider working for myself, not an employee or agent of the FastDoctor platform; the platform is a technology platform that only connects me with patients and customers, never takes part in any medical or professional decision I make, and does not direct how I do my work.
2. Not for emergencies
I understand FastDoctor is not an emergency service, that in an emergency the patient must call an ambulance (122), and I do not present myself as a substitute for emergency services. If during a service a case turns out to be an emergency or beyond my competence, I direct the patient at once to the nearest emergency room or an ambulance.
3. Iraq only
I provide services through the platform inside the Republic of Iraq only.
4. Full professional responsibility
I alone am legally and professionally responsible for every diagnosis, treatment, prescription, report or procedure I provide, and for any harm from a fault or error of mine, and I hold the platform harmless from any such claim.
5. Documents, licence and syndicate ID
I upload the documents required for my type of service and a live selfie taken with the camera, including the professional licence and the syndicate ID valid for the current year with each one's expiry date, and I confirm they are mine and true. My account is not approved before every required document is approved. The app reminds me before any document expires and I upload the renewed copy before it does; once one has expired I get no new requests until the renewal is approved. I tell the platform within 24 hours of any change to my licence (suspension, withdrawal, expiry). Documents are private, seen only by authorised administration staff, and every viewing is logged. My public photo is shown to patients.
6. Professional standards and confidentiality
I follow the professional and ethical standards of my profession as in traditional practice, keep patients' information strictly confidential, and use their data only to provide the service, without keeping or sharing it.
7. Fees and cash payment
The patient pays me in cash directly: the exit fee shown in the app (after any discount the platform bears) - unless the request shows "prepaid", in which case I don't collect it - and any extra time, supplies, tests or nursing services agreed with them transparently, guided by the guide prices shown, which are not binding. The platform does not collect or guarantee these amounts.
8. Wallet, commission and payouts
The platform takes a commission on the exit fee as shown in the app, fixed on acceptance and deducted from my wallet when the visit is completed, with the first number of requests exempt as announced. I accept no new requests while my balance is negative, until I top it up. My wallet has one balance: top-ups, earnings of prepaid visits and video consultations and refunds come in; commissions and payouts go out. Top-ups are made by transferring one of the fixed amounts with a photo of the receipt and added after review; an incorrect transfer is a violation. I can ask to withdraw a non-negative balance, above a minimum announced in the app, to a Qi Card, ZainCash or FIB account in my own name only; the administration transfers it manually with the transfer reference. The wallet ledger is final and never deleted; mistakes are corrected by a documented adjustment.
9. Free to accept, committed to arrive
The platform never obliges me to accept a request. After accepting I commit to arriving in the expected time or cancelling in the app as soon as possible; being later than the stated limit is recorded against me and lets the patient cancel. Requests are offered in waves for a few seconds; what I see in an offer before accepting (the visit location and description) is confidential and only for deciding. An offer that expires without an answer counts in my acceptance rate.
10. Cancellations and no-show reports
When a patient cancels late or my no-show report is upheld, I get priority on upcoming requests, without money compensation. I report a no-show only after actually arriving and waiting the stated time; a false report may suspend my account.
11. My location, arrival and departure
My location is read while the app is open in front of me and I am "available" (the last position only, so nearby requests reach me, deleted when I go "unavailable"), and during a visit in progress to show the patient I have arrived; never in the background. For each visit the time I arrived, the time the visit ended and my position at those two moments only are recorded and kept 90 days for resolving disputes only, then deleted automatically; my route is not kept.
12. Chat, results and medical files
I use the chat for the request only and professionally; messages and photos are kept and the administration reads them only on an open complaint, with every reading logged. I upload results, reports and prescriptions to the patient's record through the app within the allowed time. Every view or change I make to medical data is logged in a record that cannot be altered (who, when, from which address and device, and what).
13. Support, activity logs, suspension and ratings
I can contact support from the app with text and pictures. I understand that authorised platform staff see my request and documents only as far as the decision needs, and that every action they take is logged with their name and time. Patients rate me and see my average. On documented complaints, repeated low ratings, untrue documents, a change in my licence or a breach of these terms the platform may suspend my account temporarily (one day, 7 days or 30 days) or permanently, telling me why; I can object through support, and only the platform's administration lifts a permanent suspension.
14. Doctors, nurses, labs and physiotherapists
I work only within my licence and speciality and am responsible for the accuracy of the tests and reports I issue. I do not prescribe or dispense controlled medicines through the platform.
15. Clinics
a) If I create a clinic profile I confirm its details are true and keep its announced hours; it is shown to patients after the administration approves it and may be suspended by it. I am responsible for the medical service in my clinic, for the secretaries I add and the permissions I give them; their actions are recorded in the clinic's activity log.
b) I alone am responsible for the diagnoses, prescriptions and records I write in the clinic system. The platform gives no medical advice or suggestion; medicine-name suggestions are for spelling only, and the only alert is a text match against a recorded allergy - a helper, the decision is mine.
c) I add nothing to the patient's unified record and see it only with their consent. A prescription I issue carries a QR code that opens it (as printed) for whoever holds the paper or the link I send; I can cancel it and it then shows as "cancelled".
d) The clinic's accounts (invoices, payments, debts, expenses, cash shifts - opened automatically with the day's first activity - and staff and salaries) are my own records and my responsibility; the platform collects nothing for them and guarantees nothing, and I can export them at any time. My staff's details (name, role, salary and its entries) are entered by me, with their agreement and on my responsibility.
e) The clinic system is free while its fees are switched off; if they are switched on I am told in advance and get a grace period, after which an unpaid clinic is hidden until paid, without any data being deleted.
16. Video consultations
I alone am responsible for my medical opinion and what I write or prescribe, and I decide whether the case needs an in-person examination or an ambulance. I do not record, film or publish the call; its sound and picture are encrypted with the video service's built-in encryption. I see the patient's record only with their consent. I receive what the patient paid minus the announced commission; an extension happens only with the patient's consent and payment; a call that breaks down in its first minute and does not resume is refunded to the patient and earns me nothing. I accept a consultation only when ready to start it at once.
17. Reels
I alone am responsible for what I publish in "Reels" (accuracy, rights, consent of anyone shown). I publish no patient's data, no phone numbers or links, no advertising of medicines, products or prices, and no promises of cure. The administration may remove any video and stop me from posting on a breach. Videos are hosted by Bunny Stream and deleted when my account is deleted.
18. Supplies vendors
a) A vendor works after the administration approves the application and documents, at the commission the administration sets. I am responsible for my posts (photos, description, price, quantity) and for the product's quality, expiry, delivery and returns; outside contact details and completing a sale outside the app are not allowed.
b) I deliver orders with my store's own delivery. Cash on delivery: I collect the money and the platform's commission is taken from my balance when the order is completed; wallet payment: the platform holds the money and adds my share to my balance after the delivery is confirmed. In a dispute the administration decides.
c) Stock ledger: every stock movement (opening, stock added with its cost, reserved at order, deducted when the order leaves, released, returned, damaged, lost, adjusted with a reason) is recorded and never edited, and sales and profit reports are computed from each order's prices and costs at order time. These records and my staff and expense records are mine, I am responsible for their accuracy, and nobody else sees them.
d) I add my staff (pickers) with a code I give them and remain responsible for their work.
e) Electronic payment fee: on any amount funded through an electronic payment gateway, 3% (or what the platform announces) of my share of that part only is deducted and shown in the settlement.
19. Deleting and restoring the account, and debts
I can delete my account (and my stores with it) at any time except during a visit or an active order. The account is hidden at once and the data kept 30 days: if I sign in during that time it comes back as it was; after it my personal data is deleted for good (documents are kept hidden for the period the law requires - currently 90 days - then deleted), while completed visit records and the financial ledger stay without anything identifying me. If my balance is negative at the final deletion only the phone number, email, amount and reason are kept, and the amount appears on my new account if I later register with the same phone or email.
20. Changes, law and data
The platform may update these terms and I will be asked to accept a new version before continuing. My data is handled under the privacy policy at https://fastdoctoriraq.com/privacy; my acceptance covers its current version, and the version number and time of acceptance are kept. These terms are governed by the laws of the Republic of Iraq, and the Iraqi courts are competent for any dispute.
20A. Labs: the marketplace and the lab system
- The licensed lab (the account holder) alone is a provider on the platform and is responsible for the samples, its staff, the tests, the results and the reports, and for complying with health regulations. Lab staff are not providers on the platform; the owner may give them internal logins in the lab system only and is responsible for their permissions and their logged actions.
- You do not change the unified app prices; you set the collection fee for direct and chat orders within the maximum set by the administration, and for "nearest lab" orders the fee is fixed and you may only waive it. Offers show after the administration approves them. Nothing reads the request paper photo or the results automatically, and any change to the tests goes through an offer in the chat and the patient's acceptance.
- The platform commission (the approved home-visit rate, on everything the patient pays for the order: tests after offers plus the collection fee) is taken from the top-up balance when the order is confirmed, and returned if the patient cancels before the arrival time or confirms the sample was not collected. An accepted order counts as performed unless disputed. Lateness triggers reminders and counts in your ranking; if the patient cancels for lateness the commission is kept or returned per the administration's setting. Disputes are settled by the patient's answer or by the administration, which may return or keep the commission.
- Walk-in patients in the lab system carry no commission, and their data and results belong to the lab alone: the platform hosts and protects them on your behalf and the administration never sees them. App patients' results reach them and their medical record under the platform's consent rules. There is no referral commission of any kind between labs and doctors.
21. Acceptance
By tapping "Agree" I confirm that I have read and understood these terms and accept them freely.